Frequently Asked Questions

Why WatercolorPNG?
Founded in August 2016, WatercolorPNG is a leading website that sells high-quality design resources at affordable prices. We have thousands of watercolor flowers and other design assets to offer to a global community of creatives. We were founded in Ukraine but we serve a global market.

Where can I find my purchased products?
First, log in to your account on our site. Then, go to My Account tab which is located on the top right corner of your screen. You can view all of your products/purchases there.

Where I can find my download link?
Just after purchase, you will receive an email with the subject "Your downloads are ready" . from delivery@shopify.com. This link is permanent, so you can use it as long as you want.

What kind of file types do you offer?
We are offering PNG and JPG files in different combination. It could be a separate item or part of the bundle.

I can’t seem to download/locate my files after making a payment for my purchase. Can you help me?
Once a purchase has been made with your account, you will be able to download it as many times as you like just by link, which you will get in the confirmation email. If you are having trouble locating your purchases, be sure to type in the right keywords in the search bar on the top right or scroll through the pages in your purchase history.

If you are paying through PayPal, there could be the occasional delay from PayPal to our website to receive a token confirming your purchase from PayPal. This token is required to recognize your purchase and permit you to download the file. If this happens, please wait 15 minutes before trying to download again.

Why does it take more than an hour to download my bundle?
This could sometimes be due to a slower internet connection with the bulk download. If the situation does not improve, please screenshot your error messages (if any) and contact us for assistance and for an alternative link to download your bundles.

How do I go about unzipping your product files?
All of our product files are delivered in ZIP files in order to save space and keep multiple files together for easy access.

You can unzip a file by following these steps:
For Windows PC:

To extract a single file or folder:

Double-click the compressed folder to open it.

Then, drag the file or folder from the compressed folder to a new location.

To extract the entire contents of the compressed folder:

Right-click the folder.

Click “Extract All”.

Then follow the on-screen instructions.

For Mac

Double-click the .zip file, then search for the product folder or product file. If you lack the programs to unzip files on your computer, we recommend installing 7-Zip. or WinZip.

I’m having issues placing an order.
We’re sorry to hear that you’re unable to place an order. Please contact Customer Service https://watercolorpng.com/pages/contact-us and we will work on resolving the issue as quickly as possible.

Report a campaign for policy violations.
As a user-generated content platform, we take infringing content concerns seriously and appreciate you taking the time to report a suspected violation. In order to place a formal complaint, please contact us.

How do I contact customer support?
We are happy to answer any questions you may have. Please contact customer service at https://watercolorpng.com/pages/contact-us